Frequently Asked Questions
The FAQ page is your resource for finding answers to common questions about our services and how we can help you establish a successful online presence. If you can’t find the information you’re looking for here, feel free to reach out to us directly. We’re here to provide the guidance and support you need.
1. What sets Dawson Riggs apart from other web development services?
At Dawson Riggs, we prioritize personalized service and transparent communication. With a background in technical support and project management, I offer a unique blend of expertise to ensure your project’s success. Our commitment to your peace of mind and satisfaction sets us apart.
2. What platforms do you work with for web development?
We specialize in custom WordPress development using the Divi theme. This powerful combination allows us to create dynamic, user-friendly websites tailored to your brand’s needs.
3. What's included in your website maintenance packages?
Our hosting and maintenance packages offer regular updates, backups, security checks, and technical support to ensure your website’s optimal performance. Higher-tier packages also include enhanced features such as priority support and advanced plugin integrations.
4. Can I request ad hoc services outside of the packages?
Absolutely! We offer ad hoc services at a rate of $75 per hour. Whether you need additional design work, content updates, or technical assistance, we’re here to help on an as-needed basis.
5. How long will it take to complete my website?
Website development timeframes depend on the complexity of the project. Generally, we aim to have your website up and running within 2 to 4 weeks from the start date. More intricate projects may require additional time.
6. What's the process for requesting a quote?
To request a quote, simply fill out the form on our Contact page. Provide your name, email address, and a brief description of your project or inquiry. We’ll review your information and get in touch to discuss your needs further.
7. Do you offer SEO services?
Yes, on-page SEO is included with all of our packages to ensure your website is optimized for search engines. Additionally, we offer ad hoc SEO services and other online marketing solutions to enhance your online visibility.
8. Can you handle e-commerce websites?
Absolutely. Our Premium Package is tailored for businesses looking to establish a robust e-commerce presence. We’ll create a custom solution that aligns with your e-commerce goals.
9. How can I stay updated on the progress of my project?
We value clear communication and will keep you informed throughout the development process. You’ll receive regular updates on project milestones, and we’re always available to address any questions or concerns you may have.
10. Do I need to worry about sales tax?
No. My services—think web design, development, hosting, and maintenance—are typically exempt from sales tax in Wisconsin.
11. And what about Software-as-a-Service (SaaS)? Does that come with sales tax in Wisconsin?
You’re in the clear! Wisconsin doesn’t slap sales tax on Software-as-a-Service (SaaS). As long as my web-related services meet specific requirements—like having the software reside on our servers, clients not having control over the server, and no physical server access—Wisconsin gives them a pass from sales tax. It’s all part of how Wisconsin handles sales tax for computer software.
12. What's the best way to contact Dawson Riggs?
You can contact us via email at contact@dawsonriggs.com. We prioritize prompt responses and will get back to you as soon as possible to address your inquiries. If you have any additional questions or need further information, please don’t hesitate to reach out to us. We’re here to ensure your journey to an exceptional online presence is smooth and successful.